Disclaimer & Privacy

1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us.

This policy explains how we collect and use your personal data and with whom we share it, and also explains what rights you have in relation to your personal data and how to exercise these rights.

2. Who we are

For the purposes of the General Data Protection Regulation, Bunzl Foodservice is the data controller. This means Bunzl Foodservice determines what data is collected, how it is used and how it is protected.

The address of our registered office is:

If you have any questions about how we process personal data, or if you wish to exercise your rights as a data subject, please send an email to sales.almere@bunzl.nl or contact us in writing at the address above.

3. Companies and websites within the scope

The following companies and websites fall within the scope of this privacy policy:

• Bunzl Foodservice
  www.bunzlfoodservice.nl/en

This also includes personal data collected through our websites, over the phone, via LiveChat and through related social media applications.

4. Collection of personal data

We collect personal data from you for one or more of the following purposes:

• To fulfil a contract we have entered into with you or the entity (or organisation) you represent. In these circumstances, it may be your entity (or organisation), and not yourself, that has provided us with your personal data.
• To initiate and complete commercial transactions with you or the entity (or organisation) you represent for the purchase of products and/or services.
• For the delivery of a product you bought directly or indirectly from us.
• For communicating with suppliers of goods and services.
• For keeping accounts and other business records.
• To run marketing, electronic or otherwise.
• For meeting legal or regulatory requirements.
• To manage existing and former employees.
• To manage applicants.
• To deal with enquiries from our current employees, former employees and job applicants.
• For dealing with complaints or queries from our customers and our suppliers.
• For dealing with enquiries from our shareholders and other stakeholders.
• To generate data analysis to monitor and improve the performance of our website.
• To ensure the security and safe operation of our websites and underlying business structure.

Technical information

In addition, we also collect the following information to ensure that every visitor to one of our websites can use the site effectively:

• Technical information, including the IP (Internet Protocol) address used to connect your device to the internet.
• Your login details, browser type and version, time zone setting, browser plug-in types and versions.
• Operating system and platform.
• Information about your visit, including the URL (Uniform Resource Locators) clickstream to, through and from our site.

In section 10 below, we identify your rights in relation to the personal data we collect and describe how you can exercise those rights.

5. Legal basis for processing personal data

We believe that it is in our legitimate interests, or necessary for the performance of a contract, to collect and use personal information in order to carry out our business and to provide a service you have requested. In some cases, we may be legally obliged to use or disclose personal information, for example to comply with a request from a public authority.

When we process information based on legitimate interest, we apply the following test to determine whether such processing is appropriate:

• The test of usefulness - is there a legitimate interest behind the processing?
• Necessity test - is the processing necessary for that purpose?
• Balancing test - is the legitimate interest overridden, or not, by the interests, rights or freedoms of the individual?

6. Sharing your personal information

We may share your personal information, but this will be done on a ‘need-to-know’ basis and only where necessary or where we are required to share information. This includes our professional advisers and service providers, such as:

• Accountants
• Legal advisers
• Consultants
• Payment providers
• Salary providers
• Pension administrator
• Insurers
• Providers of information technology and communication services
• Suppliers
• Logistics and transport services

We may also share personal information:

• With any authorised law enforcement or supervisor as required by law.
• When we buy or sell businesses or assets.

We endeavour to take the necessary precautions to ensure that personal information for which the company is legally responsible is properly protected and used appropriately when held by a third party.

7. International transfer

We are a global organisation and use third parties based in other countries to help us run our business. This includes countries outside the European Union (“EU”) and countries that do not have laws providing specific protection for personal data. We have taken steps to ensure that all personal data is adequately protected and that all transfers of personal data outside the EU are lawful. Where we transfer personal data outside the EU to a country which the European Commission has not determined to offer an adequate level of protection for personal data, the transfers take place under an agreement that meets the EU’s requirements for the transfer of personal data outside the EU.

8. How long do we keep your personal information?

We take steps to retain your data only for as long as is necessary for our business needs and in accordance with any legal or regulatory obligations to retain personal data for a specified period. Regardless of how long we retain personal information, we ensure that it is subject to appropriate security measures.

9. Security measures

We believe that we have appropriate security measures in place to protect personal data. Risk analysis, including the assessment of risks to the rights and freedoms of data subjects, forms the core of our information security management system. However, we have no control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate measures to protect your own information. We accept no liability for breaches that are beyond our control.

10. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise these rights, please send an email to sales.almere@bunzl.nl.

You can also use the information provided in the contact section below. To process your request, we will ask you for valid proof of identity for verification purposes. Your rights are as follows:

The right to be informed - as a data controller, we are obliged to provide clear and transparent information about our data processing activities. We deliver this to you with this privacy policy and any related notices we may send you.

Right of access - you can request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of an external requestor, we will grant access to the personal data we hold about you, as well as the following information:

1. Whether we hold personal data about you as a data controller.
2. A description of the personal data held and, where permitted and practical, a copy of the personal data.
3. The purpose(s) for which those personal data are processed, and where they were obtained.
4. Whether personal data is disclosed to someone other than the original recipient of the personal data and, if so, the identity of those recipients.
5. Your personal data will be transferred to you or a third party in a machine-readable format (e.g. Word, PDF), provided that:
   1. this personal data has been provided by you to the company; and
   2. this personal data is processed automatically.
6. If personal data is used for automated decision-making (e.g. profiling): the logic behind those decisions, and the ability to request human intervention to override such automated decisions.
7. When your personal data is transferred to a third country or an international organisation: information on the appropriate safeguards in accordance with Article 46 AVG in relation to the transfer.

If there are exceptional circumstances under which we may refuse to provide the information, we will explain these. If requests are frivolous or vexatious, we reserve the right to refuse them. If responding to requests is likely to involve additional time or unreasonable costs (which you may be required to bear), we will inform you of this.

Right to rectification - if you believe that we have incorrect or incomplete personal information about you, you can exercise your right to correct or supplement this data. This can be used with the right to restrict processing to ensure that inaccurate/incomplete information is not processed until corrected.

The right to erasure (the 'right to be forgotten') - if there remains no compelling legal basis or legitimate reason for processing personal data, you can ask us to delete personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable measures to ensure erasure.

Right to restrict processing - you can ask us to stop processing your personal data. We will then still keep the data, but will not process it further. This right is an alternative to the right to erasure. You can exercise this right if any of the following conditions apply:

1. The accuracy of the personal data is disputed.
2. The processing of personal data is unlawful.
3. We no longer need the personal data for processing, but the personal data is required as part of legal proceedings.
4. The right to object has been exercised and processing is restricted pending a decision on the status of the processing.

The right to data portability – you may request that your set of personal data be transferred to another data controller or processor, provided it is supplied in a commonly used and machine-readable format. This right is only available if the original processing was based on consent, the processing is carried out by automated means, and the processing is based on the fulfilment of a contractual obligation.

Right to object - you have the right to object to the processing of your data where:

1. the processing is based on legitimate interest;
2. processing for marketing purposes;
3. the processing is for the purpose of scientific or historical research; or
4. processing includes automated decision-making and profiling.

11. Do you need to provide us with your personal information?

You are never obliged to provide us with personal information, but you may need to do so when entering into a contract for the supply of our services or products. We cannot supply our services or products unless you provide us with the personal information we require.

In addition, you must provide certain personal information when you contact us to exercise your rights under the AVG, as set out in section 10.

12. Automated decision-making

We carry out automated decision-making when you use our website. This includes providing you with content based on your online behaviour. This enables us to show you content that is relevant to you.

13. Do we use your personal information for marketing?

Yes, we may use your personal data for marketing purposes, but we aim to contact only those who have opted in to receive such communications. If you object to receiving marketing communications – whether by electronic means or otherwise – please let us know and we will cease contacting you.

14. Cookies

We use cookies – small text files placed on your computer by the websites you visit – to ensure our website functions properly, to monitor its use and to display content that we believe is relevant to you. If you register with us or continue to use our site, you will be asked to consent to our use of cookies. Further details about cookies and your rights can be found below in our cookie policy.

Cookie policy

What are cookies?

Cookies are small text files that are stored in your computer’s browser. Cookies may be set by the website you are visiting, or by third parties.

What information do cookies collect?

Generally speaking, cookies collect information such as a user’s IP address, browser type, operating system, referring URLs, the date and time of the visit, and details of the actions you take on a website.

What types of cookies do we use?

We use four types of cookies on our website:

• strictly necessary
• performance
• functionality
• marketing

Visit https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies for information about all these types of cookies.

Why do we use cookies?

In general, we use cookies for the following purposes:

• Operating, maintaining, developing, improving and customising our website;
• know when a user visits/returns to our website, which pages a user looks at and how often and for how long a user looks at a webpage;
• Personalising webpage content;
• Creating aggregated and anonymous usage statistics to track and improve website traffic, performance, features, functionality and security;
• distributing digital advertisements based on your search behaviour and/or content on our website and third-party sites; and
• correlating data in our CRM systems about our customers' and potential customers' staff with website visit and navigation data, with a view to creating leads and generating sales; and
• Sharing information about your use of our site with our social media, advertising and analytics partners for the above purposes.

Google analytics

We use Google Analytics to track and report on visitor traffic to our website; for the purposes of this cookie policy, these are considered ‘functional’ cookies. The only personal information collected by Google Analytics is the IP address. We use Google Analytics to generate aggregated, non-identifiable insights into how our website is used. Visit policies.google.com/technologies/partner-sites for more information on how Google uses data.

Your choices

You can refuse cookies by changing your web browser settings. However, if you do so, parts of our website may not function correctly and we may be unable to respond to your request. Visit https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid for more information about cookies and how to manage or delete them.

Or you can choose to update cookie preferences. This allows you to accept all cookies or selectively accept cookies. Please note that you do not have the choice to accept or reject strictly necessary cookies, as they are essential for the performance of our website.

If you use a Google Chrome browser, you can opt out of Google Analytics by downloading and installing the Google Browser Add-on.

Cookie classification and descriptions provided by Cookiepedia.

15. Contact us

Any comments, questions or suggestions regarding this privacy policy or our handling of your personal data should be emailed to sales.almere@bunzl.nl.

Alternatively, you can contact us at the following postal address:

16. Complaints

If you wish to discuss a complaint, please feel free to contact us using the details above. All complaints are handled in confidence.

Should you feel dissatisfied with our handling of your data, or a complaint you have made to us about our handling of your data, you have the right to escalate your complaint to a supervisory authority within the European Union. For the Netherlands, this is the Personal Data Authority. Contact details can be found at https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/contactgegevens-algemeen.

17. Amendments to this policy

This policy was last updated on 20 October 2021.

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